Having the peace of mind that the price we say we charge we do charge – no surprises
Our phone consultants will take all your contact details including mobile phone numbers in case the phone has been cut off on the day, as well as phone numbers of alternative contacts in case of emergencies.
They’ll confirm any special tricks for getting into the properties like security doors, or a hidden entrance. You’ll get a general idea of travel time between the two addresses and then they’ll tell you everything that’s included in the service-what you can expect to get charged for and what’s included.
Moving Out – Your move does not have to be stressful – let our team leader take control so we can run a smooth move for you
On the day, the Team Leader and the team arrive.
Your team leader is your point of contact for the whole move; they’re the one to speak to if you need something disassembled or any details changed. They’ll do a quick inspection of your property to see what’s in your home and the best way to get it out. They will check if anything needs special consideration, such as a family heirloom or piece of antique furniture.
We’ll even take the fridge later on in the move so you won’t have defrosted food all over the place! After explaining to you what’s going to happen and when, our team will begin taking things apart so it will all fit in the truck easily and safely. If there is anything you want to move yourself, we’ll put somewhere separately so that it won’t get in the way of the team, thus fulfilling our OH&S requirements.
We will also pull apart all electronic equipment like televisions, computers etc., so that they can be packed properly and be put back together easily at the other end. Protection of all your worldly goods is paramount.
If you have decided beforehand on helping with the process, we’ll let you know what’s going on first and where and how you can best help us. We can direct you as to the most helpful things you can do. And even if you’re letting us do it all, you’ll know what the plan is. We can advise on the best place in the house for you be or where not to be, especially the kids and the pets!